Ivan creates ITSM software solutions for enterprises using cloud-based processes and tools for problem management. Our developers provide dynamic solutions to do root-cause analysis and provide real-time IT insight.
Our experienced developers can help you improve your customer interaction by providing Automated Call Distributor modules, SIP connectors, and corporate workload management.
We programme ITSM software solutions to automate workflows for hardware inventory management, external requests, asset history records preservation, project management, and asset history records preservation (CMMS). In real-time, our programme automates DNS with success.
With linkages to service catalogues, service and delivery automation workflows, eProcurement or eSourcing efficiency upgrades, and tendering preparation or planning tools, we can implement ISPL enhancements in our ITSM software solutions.
We create ITSM software solutions that leverage predictive maintenance to manage incidents and optimise infrastructure. Uptime for equipment, stability and system quality, along with root-cause investigation, can all benefit from the incorporation of predictive analytics software.
Take advantage of the most effective ITSM software solutions for handling Service Level Agreements, programmed by our developers. They oversee site-specific SLAs, ensure automatic request assignment, assign priorities, and prioritise requests based on preset criteria. With these reporting tools, you can track SLA response time, compliance, and many more.
Some of our IT lifecycle management solutions include all-in-one asset management systems, metadata repository construction, bespoke application development for Configuration Management Database, autodiscovery tools, and software or hardware licencing renewal tracking systems.
Our ITSM software solutions include a knowledge-based network with routing and escalation rules for master data tracking. Utilize reporting and analytics solutions that incorporate priority service automation along with automating notification.
Ivan provides ITSM software solutions that allow customers to personalise dashboards based on their preferences. We integrate automation in our software release management, which helps in streamlining versioning and adds speed to deployments, representing the use of self-service and/or managed tickets to handle business ITSM.
We develop ITSM software solutions that satisfy business-specific needs, including the integrated disaster recovery software with data backup automation, re-establishment of private branch exchange, and more, to accelerate IT service continuity management planning. We feature root-cause analysis in the Performance Monitoring Systems for Continuity Management.
Our ITSM software solution developers create client management software modules and improve them to help on-site or off-site CRM systems or Customer Relationship Management. Use our desk platforms, which are incorporated with web-based service for ITSM systems, to manage Customer Service Requests securely.
With Ivan's comprehensive ITSM software solutions, you can address all of your BYOD infrastructure challenges. By smoothly integrating several operating systems, devices, and self-service portals, Mobile Device Management (MDM) products handle BYOD risks and problems. For your organization's benefit, use apps for scheduling, automating and tracking preventative maintenance procedures. Take use of third-party integrations such as BMC, ServiceNow, and others.
We create Enterprise Service Integration software for approvals, notifications, and messaging. Ivan offers IT infrastructure that provides Enterprise Feedback Management systems that are connected to helpdesk or online insight-gathering processes in order to ensure accountability for ticket creation to closure using ITSM software solutions such as ManageEngine. These monitoring solutions for IT infrastructure are tailor-made for dashboards.
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